About our privacy policy

Arabic-Dress cares about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Arabic-Dress. The effective date for the validity of these conditions is 19-10-2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy.

What data do we collect and store?

Products viewed by you: for example, we use this data to show you products that you have recently viewed.

Location, IP address and browser type: We use this information to calculate tax fees and shipping costs.

Shipping address: we ask you to fill in this information, so that we can, for example, calculate the shipping costs before you place an order and then ship the order to you!

We also use cookies to store products in your shopping cart while you browse our site.

If you as a visitor leave a comment on the site, we collect the data shown in the comment form, your IP address and the browser user agent to help spam detection.

We store contact form submissions for a period of time to provide customer service, but we do not use the information submitted for marketing purposes.

When you purchase products from us, we ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information, such as a username and password.

We use this information for the following purposes:

• To send you information about your account and order
• To respond to your requests, including refunds and complaints
• To process payments and prevent fraud
• To set up your account for our store
• To comply with legal obligations, such as calculating taxes
• To improve our store offer
• To send you marketing messages, if you choose

When you create an account, your name, address, e-mail address and telephone number will be used to automatically fill in the checkout information for future orders.

In general, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally obliged to keep it. We retain order information for tax and accounting purposes. This information includes your name, email address, and billing and shipping addresses.

We will also save comments or ratings if you leave them.

Who of our team has access

Members of our team have access to the information you have provided to us. Both Administrators and Store Managers have access to:

Order information, such as the products purchased, date of purchase and delivery address, and Customer Information, such as your name, email address, shipping and payment information, order information to complete orders, fulfill orders, issue refunds and to help you to support.

We share information with third parties that help us provide our ordering and shopping services.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Webshop software

WooCommerce

Our webshop has been developed with software from WooCommerce, we have chosen Parttir.com for our web hosting. Personal data that you make available to us for the purpose of our services will be shared with this party. Parttir.com has access to your data to be able to offer us (technical) support, they will never use your data for any other purpose. Parttir.com is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

WooCommerce

Our webshop has been developed with software from WooCommerce, we host our webshop on a server under our own management. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist in any case of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Web Hosting

Parttir.com

We purchase web hosting and email services from Parttir.com. Parttir.com processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. is obliged to observe secrecy on the basis of the agreement.

Email and Mailing Lists

MailChimp & ContactForm V7

Our website uses MailChimp & ContactForm V7, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through MailChimp & Contact Form V7. MailChimp & ContactForm V7 will never use your name and email address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data will be processed by MailChimp & ContactForm V7 stored securely. MailChimp & ContactForm V7 uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp & ContactForm V7 reserves the right to use your data to further improve the service and to share information with third parties in this context.

We use the services of Parttir.com for our regular business data traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Parttir.com does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than permitted by law.

PayPal

We use the PayPal platform to handle (part of) the payments in our webshop. PayPal processes your name, address and residence details and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organizational measures to protect your personal data. PayPal reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of PayPal's services for which they engage third parties. PayPal does not store your data for longer than is permitted by law.

Klarna

We use Klarna to handle (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data longer than permitted by law.

SHIPPING AND LOGISTICS

Sendcloud

If you place a physical order with us, it is our job to have your order delivered to you. We use the services of Sendcloud to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Sendcloud. Sendcloud only uses this data for the purpose of executing the agreement. In the event that Sendcloud engages subcontractors, Sendcloud also makes your data available to these parties.

Email traffic

When you send email or other messages to us, we may keep those messages. Sometimes we ask you for personal information that is relevant to the situation in question. This makes it possible to answer and execute your requests. The data is stored on Arabic-Dress' own secure servers or those of a third party.

Invoicing and accounting External sales channels

Purpose of the data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time, other than at your request, we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically Collected Data

Information collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigation

In some cases ArabicDress.com can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by the law.

Retention periods

We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Inspection right

You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process (or have processed) that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of ArabicDress.com. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookie

Google Analytics

Cookies are placed via our website from the American company Google, as part of the "Analytics" service.

We use this service to keep track of and get reports on how visitors use the website.

This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Third Party Cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact Information

Arabic Dress

Coloradodreef 29

3565 BR UTRECHT

NETHERLANDS

T +31 (0)302690738

E [email protected]

Contact person for privacy matters

O. Messoudi

+31 (0)302690738

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